Policies & FAQ

How long once I place my order does it take to get started on my design?

It varies, but usually I can get started within 14 days of the initial purchase (business days, weekends don’t count!)


How do we “connect” to discuss my design once it is my turn to get started?

I use a live chat system that is hosted via my website, so no video, and nothing to download. YAY. I will send you the chat link to get started when our scheduled time has arrived. 

If you are a no show on our scheduled date and time to chat, you will receive an email stating your NEW scheduled time and date. this will be according to when I am available to work with you, as i will have already scheduled others in my calender, so you will essentially lose your priority spot. you will be placed in my first open appointment slot, but that could mean another two week wait. PLEASE be on time or reschedule prior to our chat date.


Can I rush my order?

Absolutely. Rush fee is $150 and that gets your design started within 3 days of your initial order (again, business days, if you order on a Friday, you can expect me to get started by Wednesday of the following week) 


Where did all of your ala carte products go?

They are still available upon request. Pricing is as follows:

Business Card : $100

Thank You Card : $75

Gift Certificate : $75

Digital Signature: $25

Letterhead Design : $50

Envelope Design : $25

Rep Card Design : $100

Bookmark Design : $25

Sticker Design : $25

Watermark Design : $50

Facebook Timeline Design : $50

Blog Header Design : $50

Etsy Banner : $75


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Hi! I'm Tiffany, owner and designer at On The Spot Studio & Blue Grass Lettering! I have been doing custom logo design and identity branding for about 7 years now, all self taught and pretty darn proficient in Illustrator & Photoshop (if I can brag a little on myself)! Over the last year or so, I have jumped in feet first into the lettering world, and let me tell you : It was love from the beginning. I love to make the simplest of words and quotes pretty. 

Visit On The Spot Studio's profile on Pinterest.

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